Hope Connect Australia is not a crisis service. If you or someone you know is in immediate danger, call 000.
Complaints & Feedback
Legal
How to raise a concern or share feedback about your experience with Hope Connect Australia.
We welcome your feedback
Hope Connect Australia is committed to providing respectful, appropriate and helpful support. If something hasn't gone as expected, or you'd like to share positive feedback, we want to hear from you.
How to make a complaint
You can share a complaint or feedback by emailing us at admin@infohopeforall.com, or through our enquiry form on the Contact page. Please include as much detail as you're comfortable sharing so we can understand and address your concern.
What happens next
We will acknowledge your complaint and respond as promptly as we can. We will listen respectfully, look into the matter, and let you know the outcome. Making a complaint will not affect any support you are receiving or may receive from us in future.
If you're not satisfied
If you feel your complaint hasn't been resolved appropriately, you're welcome to ask for it to be reviewed further, or to raise it with an appropriate external body where relevant.