Hope Connect Australia is not a crisis service. If you or someone you know is in immediate danger, call 000.

Confidential, inclusive & culturally responsive

Struggling to know where to start? We'll help you find your way.

Hope Connect Australia provides community support, service navigation and referral support. We help individuals and families understand their circumstances and options, and connect with the right specialist, government and community services.

❤️ Confidential & non-judgemental

👥 Inclusive of every community

🕐 Accessible, human support

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Two ways to connect with us

You don't need to know which service to contact before coming to us. Hope Connect Australia can help you understand your options and identify the right support.

You don't need a referral to reach out

For individuals & families

I need support

Reach out directly — no referral required. Tell us a little about your situation and we'll help you work out the next step.

Get started

For professionals & organisations

I'm referring someone

Caseworkers, community organisations, schools and health professionals can refer a client or community member for support and navigation.

Get started

"To reduce barriers to support by helping individuals and families navigate services, access appropriate referrals, receive advocacy and connect with the right support for their circumstances."

— Hope Connect Australia

Support across every area of life

  • Housing & homelessness

    Support and navigation for housing instability, rental stress or homelessness.

  • Family violence support

    Navigation and referrals — inclusive of women and men.

  • Single men & women

    Recognising single adults who often fall between service systems.

  • Children, disability & allied health

    Helping families find disability and allied health pathways for children.

  • Legal & legal aid referrals

    Connecting people with community legal services and Legal Aid.

  • Financial counselling referrals

    Connecting people facing debt or financial pressure with support.

  • Refugee, migrant & CALD support

    Support navigating Australian systems — alongside mainstream communities.

  • General service navigation

    For anyone who knows they need help but isn't sure who to approach.

Who we support

Inclusive support for people across every community

Our support is inclusive and available to people from all backgrounds and circumstances. You can contact us regardless of your visa or residency status, cultural background, gender or family situation — some external services we refer to may have their own eligibility requirements, and where this occurs we'll help you explore other appropriate pathways.

  • Refugees & migrants

  • Culturally & linguistically diverse communities

  • Families of children with disability

  • People with multiple support needs

  • Anyone unsure where to start.

  • Individuals & families

  • Single men & women

  • People at risk of homelessness

  • Housing & rental stress

  • Family violence — women & men

  • Financial hardship

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How it works

  • 01

    Contact

    You contact us directly, or another service refers you.

  • 02

    Initial assessment

    We talk through your circumstances, immediate needs, priorities and any barriers you're facing.

  • 03

    Identify needs & priorities

    We work out what matters most and what kind of support fits your situation.

  • 04

    Navigation & referrals

    We identify relevant services, programs and possible pathways.

  • 05

    Advocacy & appointment support

    Where needed and with your consent, we advocate on your behalf or support you to attend appointments.

  • 06

    Connection

    We connect you with the appropriate services and help you understand your next steps.

  • 07

    Short-term follow-up

    Follow-up support, for up to six weeks, where appropriate.

Support in action

How we've helped

Real examples of our work, shared in a de-identified way to protect the privacy of the people we support.

Text explaining a challenge faced by a young couple with a newborn, the support provided by HCA, and their financial outcome.
Text document detailing a story about a migrant mother caring for six children facing financial hardship, and how food support services helped the family access essential food supplies.
Text outlining a family's challenge with managing rent, bond, moving costs, and financial pressures after securing a rental property, and describing the support provided through assessment and appropriate pathways for housing and financial help.

All examples are shared with personal details removed or changed to protect privacy. Outcomes depend on individual circumstances, eligibility, and the availability of external services and funding.

Our impact

What we aim to achieve

  • Reducing barriers to accessing services

  • Helping people understand and navigate available support

  • Connecting people with appropriate community and specialist services

  • Supporting successful referrals and service engagement

  • Helping people feel informed, supported and connected

Not sure where to start? That's exactly what we're here for.

Whether you need support yourself or are referring someone else, we'll help you understand your options.

I need support
I'm referring someone