Inclusive of both women and men

We provide service navigation and referrals for people experiencing family violence — inclusive of both women and men. Depending on the person's circumstances, we can help identify and connect with appropriate specialist family violence, housing, legal, financial and community support services.

In practice: we listen to your situation, help identify suitable specialist services, explain your options, assist you to connect with or be referred to them, and offer short-term follow-up (up to six weeks) where appropriate.

People who often fall between service systems

We recognise single adults who may struggle to identify appropriate services or fall between existing systems — including those experiencing housing instability, homelessness, family violence, financial hardship, isolation, or other circumstances where they're unsure where to seek assistance.

In practice: we listen to your situation, help identify suitable services, explain your options, assist you to connect with or be referred to them, and offer short-term follow-up (up to six weeks) where appropriate.

Pathways for children with additional needs

We assist parents and families who have children with disability, developmental concerns or additional support needs to identify and connect with appropriate disability, allied health, developmental and other specialist services.

Hope Connect Australia does not provide allied health treatment or diagnosis — our role is helping families identify and navigate appropriate service pathways.

In practice: we listen to your family's situation, help identify suitable disability and allied health pathways, explain your options, assist you to connect with or be referred to them, and offer short-term follow-up (up to six weeks) where appropriate

Connecting to community legal services

We assist people to identify and connect with appropriate legal assistance, including community legal services, Legal Aid and other relevant specialist legal services depending on their circumstances.

Hope Connect Australia does not provide legal advice directly.

In practice: we listen to your situation, help identify suitable legal services, explain your options, and assist you to connect with or be referred to them.

Debt, hardship & essential expenses

We connect people experiencing debt, financial hardship, difficulty meeting essential expenses or other financial pressures with appropriate financial counselling and related support services.

Hope Connect Australia does not provide financial counselling directly.

In practice: we listen to your situation, help identify suitable financial counselling services, explain your options, and assist you to connect with or be referred to them.

Alongside mainstream community support

We support refugees, migrants and culturally diverse community members who may have difficulty understanding or navigating Australian service systems — helping identify and connect with appropriate housing, homelessness, financial, legal, family, disability and community services.

Hope Connect Australia is inclusive of mainstream and culturally diverse communities alike — this is not a service limited to migrants or refugees.

In practice: we listen to your situation, help identify suitable services, explain your options in a way that's easy to understand, assist you to connect with or be referred to them, and offer short-term follow-up (up to six weeks) where appropriate.

For multiple or unclear support needs

Some people come to us with several needs, or simply know they need help but aren't sure which service to approach. We help identify the main support needs, explore available pathways, and connect people with appropriate community or specialist services.

In practice: we listen to your situation, help identify suitable services, explain your options, assist you to connect with or be referred to them, and offer short-term follow-up (up to six weeks) where appropriate.