Hope Connect Australia is not a crisis service. If you or someone you know is in immediate danger, call 000.
Legal
Privacy Policy
How Hope Connect Australia collects, uses, stores and protects personal information.
What we collect
When you contact us directly or are referred to us, we may collect information such as your name, contact details, and information about your circumstances and support needs. We only collect what we reasonably need to understand your situation and help connect you with appropriate support.
How we use it
We use your information to assess your circumstances, identify appropriate services and referral pathways, provide advocacy and practical support where needed, and follow up with you about your enquiry. We do not use your information for any unrelated purpose.
Sharing your information
We only share your personal information with other services or organisations with your consent, except in limited circumstances required or permitted by law — for example, where there is a serious risk to someone's life, health or safety. See our Consent & Information Sharing page for more detail.
Storage & security
We take reasonable steps to keep personal information secure and to protect it from misuse, loss, or unauthorised access. Information is retained only for as long as reasonably necessary for the purposes it was collected for.
Your rights
You can ask to access or correct the personal information we hold about you, or ask us to explain how it has been used, by contacting us at admin@infohopeforall.com.
Questions
If you have any questions about this policy or how your information is handled, please contact us at admin@infohopeforall.com.